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| Brand: Magellan 3000T
Category: CE
List Price: $649.99
Buy New: $210.97
You Save: $439.02 (68%)
New (4) Used (2) Refurbished (2) from $145.00
Rating:  32 reviews
Sales Rank: 18995
Media: Electronics
Memorabilia: No
Batteries Included: No
Native Resolution: 320 x 240
Display Size: 3.5
Includes MP3 Player: 1
Shipping Weight (lbs): 2.5
Dimensions (in): 11.5 x 9 x 4.5
MPN: 980859-01
Model: 980859-01
UPC: 763357114386
EAN: 0763357114386
ASIN: B000F2JJNC
Release Date: June 1, 2006
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Not worth what we paid... December 13, 2007
My wife and I have had the Magellan 3000T for over a year now. At first, we loved this device and it saved us a lot of trouble with poor directions. Since "upgrading" to the latest version of software, the device has been much less consistent. There are times when the device will not update the miles to the next action (turn, etc) for long periods of time. It is not a poor GPS signal or anything else as the map still updates. We just missed a turn when not paying close attension as it went from 10 miles to "turn right". This cost us 20 minutes in rerouting. Additionally, we had expected to receive a map update in August. The date was pushed back multiple times, then published and quickly removed due to "technical issues with several customers". Now they have posted the map at a cost of $80. I think I'm going to spend an extra $50 and get a new device instead.
 Good unit when it works, extremely poor customer service November 21, 2007
1 out of 1 found this review helpful
Unit work beautifully for the first 6 months (hence the ONE star). The unit started to freeze up occasionally and unexpectedly and would have difficulties locating the GPS satellites. Updated the software online to see if that would solve this problem. Unit deteriorated rapidly after the update and within a month not only would it freeze up on every session, fail to locate ANY satellite but it also would lose all recently and previously stored addresses and locations.
After obtaining an RA number, sent unit to Magellan for repairs. Called 4 weeks later and they gave me a repair number and assurance it was being repaired. Called 4 weeks later and they said it was fixed and in test and would be sent back soon. After 2 weeks I called back and they now claim that they never have received the unit and want proof of me sending it! Total time without unit to date: 10 weeks and counting.
I strongly recommend to avoid buying ANY Magellan product because of the risk of getting it repaired. Garmin sure looks good now.
 Great steal for the price November 4, 2007
2 out of 2 found this review helpful
I had to put a quick review just to offset all the negative ones after I owned it for a month or so. I used it few times and it has not failed me so far. Got the right address in the boondocks of VA with quick re-routes after we missed quite a few turns the last night. I find no problems with the sound volume or bulkiness or any of the other "cons" some of the other reviewers were upset about. Not even trying to use it as a music player while driving - everyone has ipods and such nowadays!! So basically, it does the job it was supposed to flawlessly, update to latest version software and you should be good to go pretty much anywhere you want. Plus I got it refurb on another website for 150 after MIR, so overall, a great deal.
It's okay I guess November 4, 2007
1 out of 1 found this review helpful
This item is okay I guess. There are some things that I certainly don't like about it, but I was trying to keep the cost down when I decided to purchase a GPS. So, I can't really complain since I purposely went with the Magellan 3000T because it was less expensive than other brands.
I hate the fact that I can't touch this item ANYWHERE without hitting a button. I don't like mounting the unit to my windshield, so there is no good way to hold the unit in my hand or lap without a button being hit that changes the screen in some way.
It also takes the unit a long time to find me when I first turn it on - even when I'm right out in the open with nothing blocking the signal. Many times I have had to drive around for 10-15 minutes before the satellite ever finds me. That's very annoying & has caused me to make wrong turns many times.
And, if I'm on a very long trip, I've noticed that the unit will 'freeze up' after it is on for about 30 minutes or more. Sometimes I'll be driving down the interstate & realize that it has 'frozen up'. I have to stick a pin in the side of the unit to reset it & enter my directions all over again. This really gets on my nerves.
If I had it to do over again.....I would have probably paid a little extra for a nicer unit.
Very disappointing, lousy tech support, stay away! September 2, 2007
2 out of 2 found this review helpful
This RoadMate 3000T is my third Magellan product I've owned and by far THE most disappointing. I've come to expect good, high-quality products like my original GPS 315 from Magellan that still perform excellently many years since I first purchased it.
In this particular case, not only did the 3000T come with old maps, but it frequently "locks up" making the product unusable. Its an obvious defect that I expected Magellan would handle professionally, courteously, and without hassle. Unfortunately, my experience thus far has been nothing but a hassle just to get a simple warranty repair authorized.
My first phone tech support experience (to inquire about the outdated maps) was abysmal - the person on the other end seemingly did not understand or care about my problem and when escalated it was handled by a very rude 'supervisor'. Perhaps it was merely a language difficulty, but it matters not -- I was left angry and felt "ripped off" by purchsing this product. Its quite obvious that Magellan does not handle its own customer support, and its outsourcing partner cares little to solve problems properly or maintain customer goodwill. Fortunately I did not give up and was able to track down an individual at Magellan's San Diego office who was very professional, caring, and eager to "make things right". My map issue was solved to my satisfaction because this person took the time to hear me out and respond with a customer-centric resolution. Still, it should not have taken such persistence and digging to find someone who was empowered and cared to handle the situation.
My second contact with customer support (1-2 weeks after the first interaction)was via email to address the persistent lockups with anticipation this interaction would somehow be less challenging. Again, that turned out to be a misplaced hope. Other than some requests apparently being "lost" and needing to be resubmitted, I was offered ineffective "solutions" to my problem unit locking up. It seemed to take great effort to convince support to open up a warranty return authorization. My unit was shipped back for repair at my expense and took ~4 weeks for its return. The repaired unit came back repaired and so far seems okay, but getting repair status was nearly impossible. The whole customer service process seems intentionally designed to frustrate! So much for confidence in a brand that I long-held in great esteem...
The product would be relatively easy-to-use if it did not have all the problems I've had so far. I regret buying this Magellan product despite Consumer Report's high ranking and wish I would have opted for a Garmin or TomTom unit. If the company I bought this from would have accepted returns after a 14-day window, it would already be gone.
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